Terms & Conditions
Thoughtful shopping begins with clear expectations. Here is Jiva’s original draft of the terms for our website, eucalyptus-leather pieces and customer services.
Draft — awaiting confirmation
These terms are awaiting business confirmation and legal review. They are not a final legal agreement. Our operating entity, order-acceptance process and legal provisions must be confirmed before the final terms are adopted.
1. Welcome to Jiva
These draft Terms & Conditions describe the proposed basis for using jivaleathers.com and shopping with Jiva Leathers. References to ‘Jiva’, ‘we’ and ‘our’ mean the Jiva Leathers brand; the operating legal entity and registered business details will be added once confirmed.
Please read these terms alongside our shipping, returns and privacy pages. They are being reviewed and are not yet a final legal agreement.
2. Using our website
Please use the website lawfully and respectfully. Do not attempt to interfere with its operation, access another person’s account, upload harmful software or submit misleading information.
We may update content and features as the collection develops. Any final changes to purchase terms will need to be clearly communicated; this draft does not retrospectively change an accepted order.
3. Products, imagery & material
Jiva’s current material focus is eucalyptus leather, with designs being finalised. The products, model photographs and collection images currently displayed are representative—not a commitment to launch those exact designs.
Final product pages will need confirmed specifications, composition, finishes and availability. Screen settings can affect how colours appear; please ask us about any detail important to your purchase.
4. Pricing, checkout & orders
Product prices and availability are shown through our Shopify-connected catalogue. Check the final items, quantities, delivery address, taxes, shipping charges and total at checkout before making payment.
An order submission or payment notification should not be treated as a separate promise of stock or dispatch. The final order-acceptance process, cancellation rights and treatment of pricing or stock errors must be confirmed before launch.
Proposed terms — not yet confirmed
- Order acceptance, payment methods, invoicing and any process for correcting errors are awaiting review. If an order cannot proceed, the resolution must respect applicable consumer rights.
5. Personalisation & gifting
Engraving, charms, gift notes and packaging are requests attached to your shopping bag or items. Availability, feasibility, any additional charges and the final personalisation details must be confirmed before crafting.
Please check requested names and messages carefully. Personalised-order cancellation and return conditions are not automatically assumed; the applicable terms must be shared and confirmed before work begins.
6. Shipping, returns & repairs
Our separate shipping and returns pages set out proposed dispatch, delivery, exchange, cancellation and repair information. Those pages are visibly marked as drafts while their timelines, charges and eligibility are being confirmed.
Do not rely on a sample-derived delivery promise or warranty period as an approved Jiva commitment. Contact us to confirm the terms applicable to your order. Nothing in these draft terms is intended to remove rights that cannot lawfully be excluded.
7. Accounts & customer contributions
Keep your account sign-in details private and provide accurate information when shopping. If you suspect unauthorised access, contact Jiva without sharing your password or payment credentials.
Reviews should reflect your own experience and avoid personal data, abusive content or claims you cannot support. Customer reviews are moderated before public display. Our privacy policy describes the information associated with accounts, wishlists and reviews.
8. Offers & member rewards
A discount or reward is available only when activated and accepted by the checkout under its applicable eligibility conditions. A mention of a planned offer on the website is not confirmation that it can currently be used.
Jiva’s planned first-purchase offer and purchase/referral rewards are not yet active. Final programme terms and any restrictions will be confirmed before activation; a displayed points balance is not a promise of an immediately available discount.
9. Brand content & external services
Jiva’s name, logo and original website content belong to their respective rights holders. Please obtain permission before reusing protected brand material beyond uses permitted by law.
Checkout and WhatsApp involve external services with their own terms. Do not send passwords, full card information or sensitive documents through a contact message. Recommendations are suggestions, not guarantees of suitability or availability.
10. Business orders & partnerships
Corporate gifting and white labelling begin with a discussion of your brief. Product scope, branding, samples, quantities, prices and delivery schedules require a separate written proposal and confirmation.
The website does not promise a fixed minimum quantity, production capacity or turnaround for these services.
11. Responsibility & applicable law
Final provisions concerning liability, dispute handling and applicable law require review against Jiva’s confirmed business identity and the consumer protections that apply. We have not adopted the reference website’s blanket exclusion of liability or its jurisdiction wording.
No wording here is intended to exclude mandatory consumer rights. The governing-law and dispute-resolution clauses will be published after review.
Proposed terms — not yet confirmed
- Operating entity, registered address, governing law, dispute process and final liability provisions remain to be confirmed.
12. Questions about these terms
Contact Jiva on WhatsApp at +91 8100616885 with your question about the website, an order or these proposed terms. Include an order reference where relevant, but never your password or full payment details.
A question about our terms?
Ask us about a clause or confirm the information that applies to your order before purchasing.