Privacy policy

About this notice

This draft privacy notice is prepared for Jiva Leathers and its website, jivaleathers.com. It sets out the information involved in shopping for our eucalyptus-leather pieces and the privacy topics to be confirmed before a final notice is adopted.

This is Jiva’s draft, not a privacy certification or a statement that every proposed practice below is already in operation. Our legal business identity, privacy contact arrangements and the final scope of this notice remain to be confirmed.

Information you share with us

Information relevant to shopping may include your name, email address, telephone number, billing and delivery addresses, order details and messages to customer care. Gift notes and personalisation requests may contain information you choose to provide about yourself or a recipient.

Customer-account features involve sign-in details, saved pieces and review submissions. The proposed rewards programme also involves referral relationships, qualifying purchases and points activity; earning and redemption are currently awaiting activation.

Checkout takes place through Shopify. Payment information is submitted to the checkout and its payment providers. Please review the notices shown there for how those providers handle it; this draft does not claim that Jiva directly collects or stores full card numbers.

Browser storage, cookies & technical information

The storefront uses browser storage for shopping functions such as retaining a bag and recently viewed product references. Recently viewed references help you resume browsing; they should not be confused with a confirmed advertising or analytics programme.

Cookies and technical logs can be involved in website delivery, account access and checkout. The final notice needs a verified inventory of the information collected by Jiva and its providers, including any device details, network addresses, timestamps and storage technologies.

Why information may be needed

The proposed purposes include handling orders and delivery queries, responding to messages, supporting account access, saved pieces and reviews, and managing agreed gift or personalisation requests.

If rewards are activated, relevant purchase and referral information would be needed to calculate points, prevent duplicate awards and administer shopping discounts. Fraud-prevention, legal and recordkeeping purposes will need to be described according to the actual practices and applicable requirements.

Service providers & public information

The final policy must identify which providers receive information and for what purposes. Relevant categories to review include checkout and payment services, delivery partners, account and website services, customer support and product recommendations. This is not yet a complete or confirmed provider list.

Reviews intended for public display should not include private details. Before finalising this notice, Jiva will need to confirm what review information is published, who moderates it and how removal requests are handled.

If you share a wishlist link, anyone with that link may view the selected collection. Avoid including private information in content you choose to share. Details about sharing controls and provider access will be checked for the final notice.

Product-finder requests & messages

The product finder invites you to describe an occasion, a style and what you need from a piece. Do not include payment details, passwords, identity documents, medical information or other sensitive personal details in your request.

If you contact us through WhatsApp, that conversation also involves WhatsApp’s service and its own privacy terms. Use the channel for an initial query rather than sending sensitive documents or payment credentials.

Marketing & advertising choices

Marketing subscriptions, targeted advertising and their consent or opt-out arrangements are still being reviewed. This draft does not mean that Jiva has enrolled you in promotional messages or operates the advertising services described in the sample policy.

If promotional messages or non-essential tracking are introduced, their purposes and available choices should be explained before the final notice is adopted. Order-related messages should be distinguished from marketing.

Questions, corrections & privacy requests

You can contact Jiva to raise a privacy concern or ask about access, correction or deletion of information associated with your account or order. Describe the request without sending passwords, full card details or identity documents in an initial message.

The response process, identity checks and applicable rights need to be finalised. Some information may need to be retained for an applicable obligation or an unresolved order issue; this draft does not promise immediate or unconditional deletion.

Retention & handling of information

Different information may need different retention periods, including order records, account details, reviews, points history and customer-care conversations. These periods and their reasons have not been confirmed. We have not adopted the sample’s indefinite order-retention statement.

The final notice also needs reviewed information about access controls, handling procedures and incident contacts. This draft makes no claim of specific certifications, encryption standards or guaranteed protection against every security risk.

Children & age-related requirements

The intended customer age range and the approach to information about children require confirmation before the policy is adopted. The sample’s 12-year age limit is not a Jiva rule.

A parent or guardian with a concern about information supplied by a child can contact Jiva for review.

Updates to this policy

This draft may be revised as Jiva finalises its customer services, providers and legal requirements. A final version should include an effective date and explain how material updates are communicated. No final effective date has been set.