Shipping policy
From a thoughtfully chosen piece to its arrival at your door, we want the journey to be considered. These are our proposed packaging and delivery arrangements.
Draft — awaiting confirmation
These proposed terms are being reviewed by Jiva Leathers. Timelines, charges, eligibility and repair cover below are not yet confirmed commitments. Please contact us to confirm the terms applicable to your order before purchasing.
Thoughtful packaging
The thought behind a Jiva piece should carry through to the way it reaches you. We are reviewing packaging that protects our eucalyptus-leather goods while avoiding unnecessary material wherever practical.
Paper-based outer boxes, tags and care information are options under consideration. Our final packaging materials and disposal guidance have not been verified. We do not currently promise plastic-free, recyclable, compostable or biodegradable packaging.
Preparing your order
Order preparation includes checking the selected piece, confirming any agreed customisation and preparing it for transit. Dispatch time is different from the courier’s delivery time.
Proposed terms — not yet confirmed
- Dispatch of standard, available items within 1–3 business days after order confirmation.
- Personalised pieces, gift requests or made-to-order items may need a separate preparation timeline, confirmed before work begins.
- Business-day definitions and holiday arrangements are still being finalised.
Delivery options & service areas
Available delivery options and charges are shown at checkout after you enter your address. You can also check your Indian PIN code on the product page; final serviceability is confirmed at checkout.
Delivery estimates depend on the destination and the courier service available. They are estimates, not guaranteed arrival dates. Remote locations, weather, holidays or courier disruptions may affect transit.
Proposed terms — not yet confirmed
- Standard delivery, with an express option only where the courier and destination support it.
- Delivery across serviceable Indian PIN codes. International delivery arrangements are not yet confirmed.
Shipping charges
Please review the shipping amount at checkout before paying. The final policy will explain any destination restrictions, express-service supplements and the treatment of charges for split or returned orders.
Proposed terms — not yet confirmed
- Free standard shipping for eligible orders above ₹1,500 to serviceable addresses in India.
- The qualifying subtotal, exclusions and any additional express charges are still under review. This proposed threshold is not an active free-shipping promise.
Following your delivery
Keep your order confirmation for reference. The order-tracking page explains how to find available delivery updates or ask Jiva for help.
Proposed terms — not yet confirmed
- A dispatch notification containing courier details and a tracking reference once the shipment has been handed over.
- The notification channel and tracking-update timings will be confirmed before launch; an automated dispatch-email service is not yet promised.
Addresses & delivery concerns
Check your delivery address, PIN code and contact details before completing checkout. If something needs correcting, contact us promptly with your order number; changes may not be possible after the parcel has been handed to the courier.
If tracking appears stalled, a parcel is marked delivered but cannot be located, or packaging arrives damaged, contact Jiva with the relevant details. Keep the packaging and take photographs where possible so the concern can be reviewed.
Gifting & personalisation
Gift notes, packaging and personalised details are subject to confirmation. Save your requests with your bag and ask us about any delivery deadline that matters to you. We will not describe special packaging or engraving as guaranteed until it has been agreed.
Let’s help with your order
Message Jiva with your order number and a brief description of your question. For a quality concern, include clear photos of the piece and its packaging.